This Privacy Policy, together with the AllScale Inc. User Agreement (which can be found at AllScale Inc. User Agreement) explains how AllScale Inc. (from now on "AllScale" or the "Controller"), a Delaware corporation, lawfully processes, collects, uses, shares, and protects your information obtained through the website allscale.io (from now on the "Site"). The terms "we," "us," and "our" refer to AllScale Inc. and its Affiliates (together "AllScale"). AllScale is a company truly committed to the fundamental rights and freedoms of Persons, in particular, with the rights to protection of personal data.
When we ask for specific personal information from users, it is because we are required by law to process this information, or it is relevant for particular purposes. If you choose not to provide us with this information, we won't be able to offer our services. Any non-required information you provide to us is done so voluntarily. You decide whether to provide us with this non-required information or not.
You, as the holder of personal data, acknowledge and agree:
1. That you are legally an adult according to your country's laws;
2. To you freely give us your consent to process your personal data to provide you with the AllScale Services;
3. That this Privacy Policy has been made known to you;
4. To you have read, understood and agreed to the terms set out in this Privacy Policy;
You have the right to withdraw the consent given to AllScale for processing your personal data at any time. To remove your permission, you must send an e-mail to hi@allscale.io, which must contain at least the following information and documentation:
1. Your name and email address, or other means to communicate the answer to your request;
2. The valid documents proving your identity (simple copy in printed or electronic format of your ID or passport) or, if applicable, a simple copy in printed or electronic form of the power of attorney of the person that will represent you, and their corresponding ID or passport;
3. A clear and precise indication that you desire to withdraw your consent, and
4. Any other element or document that facilitates the location of your personal data.
To comply with your request, it will be done after authenticating your identity;
AllScale will confirm the acknowledgment of your withdrawal instruction and, if possible, will destroy any personal data collected from you. Please note that if you withdraw your consent, AllScale won't be able to provide any services.
If you are not an adult according to your country's law, you are not entitled to our services or give us your personal data. If you are not an adult, please do not try to use or attempt to register.
When you create an AllScale Account, you provide us with personal information that includes your identification data such as:
Full Name and Surname without abbreviation
Date of birth
Gender
Birth state and country
Nationality
Username and password
E-mail address
Full personal address and zip code
Financial and wealth data
Employment data (except trade union membership)
Mobile phone number
Google authenticator to be used for 2FA verification for improved security.
Geolocation of the mobile device, or the IP address of the computer, from which you opened your account;
A valid official ID
3.2 Information on special categories of personal data
Regarding the due functioning and to apply the proper security measures to your AllScale Account, we process your personal data relating to physical characteristics and biometrics, such as facial recognition or fingerprints. As this information is considered as a special category of personal data, we need your explicit consent to process this information.
Your express consent to process your biometric data will be interpreted if you choose to use the "biometrics security" option in our AllScale App. AllScale does not handle any other particular category of personal data without your express consent.
3.3 Information we collect as you use AllScale Services
3.3.1 Service Usage Information
Through your use of the Site and our different AllScale Services, we also monitor and obtain tracking information related to usages such as:
(a) access date & time,
(b) device identification,
(c) operating system,
(d) browser type, and
(e) IP address.
A processor collects this information under the supervision of the Controller. This service usage data helps our systems ensure that our interface is accessible for users across all platforms and can aid during criminal investigations.
3.3.2 Transaction Information
For all AllScale User accounts, we collect transaction information, including deposit snapshots, account balances, trade history, withdrawals, order activity, and distribution history. This transaction data is monitored for suspicious trading activity for user fraud protection and legal case resolution.
4.1 To provide and maintain our services
We use the information collected to deliver the best quality of our services and verify user identity.We use the IP address and unique identifiers stored in your device's cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we cannot provide you with services without data like identification, contact information, and transaction-related information.
4.2 To protect our users
We use the information collected to protect our platform, AllScale User's accounts, and archives.We use IP addresses and cookie data to protect against automated abuse such as spam, phishing, and Distributed Denial of Service (DDoS) attacks.We analyze trading activity to detect suspicious behavior early to prevent potential fraud and loss of funds to bad actors.
4.3 To comply with legal and regulatory requirements
Respect for the privacy and security of data you store with AllScale informs our approach to complying with regulations, governmental requests, and user-generated inquiries. We will not disclose or provide any personal information to third-party sources without review from our legal case team and/or prior consent from the user.To comply with global industry regulatory standards including Anti-Money Laundering (AML), Know-Your-Customer (KYC), and Counter-Terrorist Financing (CTF), AllScale requires user accounts to undergo user identity authentication for both Personal & Enterprise-level accounts. These services are conducted by a processor who delivers all the results to AllScale.
4.4 To measure Site performance
We actively measure and analyze data to understand how our services are used. This review activity is conducted by our operations team to continually improve our platform's performance and to resolve issues with the user experience.We continuously monitor our systems' activity information and communications with users to look for and quickly fix problems.
4.5 To communicate with you
We use personal information collected, like an e-mail address, to interact with users directly when providing customer support on a ticket or to keep you informed on logins, transactions, and security.
4.6 To deliver our newsletter, which includes publicity and sales, when chosen
Subscribing to our news and publicity services is voluntary. You will always have the option to opt out.
4.7 To enforce our AllScale User Agreement and other agreements and policies
AllScale reserves the right to terminate the provision of service to any user found engaging in activities that violate our policies.
Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer when browsing a specific website. They allow the Internet server to remember some data about the user, including the user's preferences for viewing the pages on that server, as well as user credentials such as username and password.
AllScale informs you that it uses cookies on the Site to obtain personal information. If you do not agree with the use of this technology, please disable cookies in your browser settings or refrain from using our Site.
AllScale may transfer its customers' personal data to other companies or authorities for the purposes set out in this Privacy Policy. These data transfers include the following:
(a) Affiliates
Since AllScale is part of an international group, your personal data may be communicated to other companies within the same corporate group and under the same data privacy policy, including our affiliates. Our affiliates have implemented data protection measures and policies consistent with ours, complying with applicable laws in each country, and adhering to this Privacy Notice.
(b) Service Providers
AllScale may send all or part of your personal data to processors or service providers who assist us with certain data processing activities. These service providers may include
(i) Technology companies that provide communication or infrastructure services.
(ii) Companies that manage publicity or loyalty programs. In all these cases, AllScale ensures that service providers are contractually obligated to protect customers' personal data.
(c) Legal Authorities
AllScale may transfer personal data to administrative or judicial authorities when required for safeguarding public interest, protecting AllScale's or third parties' rights, or for the enforcement and administration of justice. AllScale may also disclose personal data when we believe, in good faith, that it is required by law or necessary to protect you, respond to claims, or safeguard AllScale's property, its affiliates, or third parties' rights.
(d) Corporate Transactions
Customer information may be communicated or transferred to third parties in the course of a corporate transaction, such as a merger, asset sale, or acquisition, always with the aim of protecting the users' best interests.
(e) Consent or Legal Requirement
In other cases, when permitted by applicable law or with your express consent.
(f) Third-Party Service Providers
AllScale may share your personal data with third parties, including payment providers such as Mercury, and with other companies within the financial technology ecosystem, including banks, payment providers, digital wallets, and exchanges. In these cases, AllScale will share only the information necessary to complete the transaction you initiated, and you will be asked to provide your consent for such transfers. Please note that these third parties operate under their own privacy policies.
AllScale offers you options regarding how we use your personal data. You can make your preferences known through the following options:
(a) You may choose to decline receiving marketing communications before registering for our services.
(b) You may unsubscribe from our email lists using the unsubscribe mechanism provided in our emails.
AllScale has implemented various security measures to ensure that your data is not lost, abused, or altered. These security measures include, but are not limited to, PCI scanning, Secure Sockets Layer encryption, pseudonymization, internal data access restrictions, and strict physical access controls to buildings and files. AllScale ensures that all user data is treated as confidential, and we have taken precautions with our personnel to ensure data security.
Please note that while we implement robust security measures, it is impossible to guarantee 100% secure transmission of data over the Internet or through electronic storage methods. We encourage you to take your own precautions to protect your personal information.
You have the right to access the personal data we hold about you, how we use it, and the conditions under which we use it. You also have the right to request the correction of any outdated, inaccurate, or incomplete information. You may request that your data be deleted when you believe it is no longer needed for the purposes it was collected (right to be forgotten). You also have the right to receive your personal data in a structured, commonly used, and machine-readable format, and, where technically feasible, to transmit it to another controller without hindrance. These are known as your privacy rights.
To exercise any of these rights, please email us at Hi@allscale.io, providing the following information and documentation:
(a) Your name and contact details, or another means of communication.
(b) A valid document proving your identity (a copy of your ID or passport), or, if applicable, a copy of the power of attorney for your representative, along with their identification.
(c) A clear and specific description of the data you wish to access, correct, or delete.
d) Any additional information or documents that will help us locate your personal data.
For requests to correct personal data, please specify the changes to be made and provide supporting documentation.
Upon confirming your identity, we will provide access to your personal data as requested, either at AllScale’s offices or through another agreed-upon method.
AllScale Inc. may update this Privacy Policy to reflect changes in the law or our practices regarding personal data collection and usage. The updated Privacy Notice will be published on our Site and sent to you via email. The updated policy will include the effective date, which will always be prominently displayed.
If we make significant changes to how your personal data is processed, we will notify you by email and post an announcement on our Site. By continuing to use our Site after the Privacy Policy changes, you consent to the updated policy, as permitted by law.
If you have any questions or concerns regarding this Privacy Policy, or if you wish to file a Data Protection request, please refer to our FAQ or contact us through our Support Page.